Fast response
We prioritise issues that affect the stay: access, hot water, climate control, electricity, internet and safety.
Maintenance
Issues solved before they escalate with full traceability.
We manage preventive and corrective maintenance so the property keeps operating. We coordinate diagnosis, quotation, repair and communication with the owner and guest.
Coordinated suppliers
We work with trusted technicians and keep record of cost, status and resolution.
Prevention
We detect patterns: boiler, damp, locks, appliances or consumables that should be anticipated.
Process
From report to resolution
01
Registration
The incident enters through CRM, cleaning, guest or owner and is classified by urgency.
02
Diagnosis
We assess whether it can be solved remotely or requires a technician, spare part or on-site visit.
03
Resolution
We coordinate the intervention, inform the owner and close the task with evidence.
Linetor technology
Maintenance integrated with the guest experience
A poorly managed incident lowers reviews and profitability. That is why we connect maintenance with support, cleaning, access and calendars to intervene without breaking the operation.
Incident tickets
Urgent escalation
Quote and evidence
Property history
Frequently asked questions
Common questions about this service.
Who pays for repairs?
Property-related repairs are paid by the owner; if the damage is attributable to the guest, we handle the claim and deposit process when applicable.
Do you notify before repairing?
If it is not an urgent safety or habitability issue, we inform and request approval according to the agreed threshold.
Is preventive maintenance included?
Yes. We recommend periodic checks to reduce breakdowns during stays.
Want to know which services your property needs?
We analyse your property, regulation, demand and operations to propose a realistic and profitable management plan.