24/7 guest support
Our own CRM centralises WhatsApp, calls, platform messages and internal tasks so guests get fast replies.
Booking management
Bookings, deposits and guest communication without the workload.
We manage every booking from start to finish: enquiries, confirmations, conditions, deposit collection, changes, incidents, reviews and monthly settlement. The owner gets visibility without living attached to the phone.
Deposit handling
We pre-authorise or manage deposits when applicable, with traceability to cover damages or rule breaches.
Condition control
We verify rules, arrival times, requirements, pets, payments and guest data before confirming or maintaining a booking.
Process
A booking with no blind spots
01
Before arrival
We answer questions, validate conditions, collect the deposit and send instructions.
02
During the stay
The guest has remote support via chat, phone and call centre, with escalation to maintenance when needed.
03
After departure
We coordinate cleaning, inspection, deposit release and review follow-up.
Linetor technology
Own CRM with remote call centre
Guest support does not depend on a manual inbox. Our system groups conversations, tasks, bookings and incidents so each team knows what to do and when.
Multichannel messaging
Remote call centre
Tasks by booking
Deposit control
Frequently asked questions
Common questions about this service.
Who speaks with guests?
Linetor does. We centralise communication before, during and after the stay.
Do you handle damage claims?
Yes. We document incidents, inspect the property and use the deposit or each platform’s claim mechanisms when applicable.
Does the owner get paid directly?
Depending on the plan, bookings may remain under the owner’s account and Linetor invoices its monthly management fee.
Want to know which services your property needs?
We analyse your property, regulation, demand and operations to propose a realistic and profitable management plan.