The next stay starts before arrival
The time between departure and arrival is where most operational risk appears.
A good turnover checks cleaning, linen, amenities, access, damage and overall property condition.
Cleaning and inspection belong together
Cleaning is also the moment to detect damage, missing supplies, humidity or maintenance issues.
When the report is clear, maintenance can act before the next guest notices the issue.
Technology removes blind spots
Calendars, tasks, check-in and support should stay connected.
If departure changes, cleaning and access instructions should update with it.